Reference

Know Where You Stand with pc888

These terms set out how pc888 operates, what we expect from you, and what you can expect from us. Access and eligibility depend on your local law and the region you are in — read this before you open an account.

Account EligibilityJurisdiction RulesPayment TermsData HandlingUser Rights
pc888 Know Where You Stand with pc888
CONTACT PATHS

Reach Us About Legal Queries

If you have a question about your account status, a payment hold, or how our terms apply to your situation, these are the direct ways to get a response from our team.

Team online

Live Chat

Open the chat window from any page on pc888. Our team handles account and legal queries directly — no need to send an email first.

Email Support

Write to our support address for formal queries about terms, account decisions, or data requests. We aim to respond within one business day.

Help Centre

Our help centre covers common questions about account eligibility, payment rules, and what to do if your bKash or Nagad transaction is under review.

ACCOUNT SECURITY

How We Handle Your Data and Account

We collect only what we need to run your account and process payments through bKash, Nagad, and Rocket. Here is how we manage that data and keep your account secure.

Data We Hold

We store your registration details, transaction records, and device information used to access your account. We do not sell this data to third parties.

Cookie Use

Cookies keep your session active and help us understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Retention Period

We keep account and transaction records for as long as required by applicable rules. After that period, data is deleted or anonymised from our systems.

Request a Change

To update your personal details, request a copy of your data, or ask us to delete your account, contact support via live chat or email with your account reference.

Legal Questions We Hear Most

These are the questions we get most often about our terms, your rights, and how we handle accounts and payments.

Access depends on your local law and the region you are in. We do not confirm eligibility on your behalf — check what applies where you are before opening an account.

We may place a temporary hold while our team verifies the transaction. Contact support via live chat with your transaction reference and we will update you on the status.

Send a data request to our support email with your account reference. We will confirm receipt and provide your data within the timeframe required by applicable rules.

Yes. Contact support with your account reference and a deletion request. We will process it and confirm once complete, subject to any retention obligations we must meet.

Reach out to our support team first — live chat or email both work. Explain the decision you are disputing and include your account reference so we can review it promptly.

We update the terms when our operations or applicable rules require it. The version on this page is always current. Continued use of your account after an update means you accept the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.